F.A.Q.

Q: How do I contact customer service?
A: You can contact us several different ways:
Phone: (414) 422-1717
Fax: (414) 422-1313
Toll Free: (877) 422-1717

Email: 
parts@industrialairpower.com
 
Q: What is the online order minimum?
A: Currently our online order minimum is $20.00.
 
Q: Do you sell parts for engine driven portable air compressors too?
A: No, at this time we only carry parts for electric motor driven stationary compressors.
 
Q: What is your exclusive 400 day warranty?
A:
We are so confident in our parts that we cover them with an industry leading, 400 day warranty.  Please refer to IAP Warranty for specific details.
 
Q: What brands do you carry parts for?
A: We handle replacement parts for every major air compressor manufacturer such as
Atlas Copco, Gardner Denver, Ingersoll Rand, Joy, Kaeser, Palatek, Quincy, Sullair, Worthington and many more. If you don’t see your brand listed, just give us a call and we’ll try to help locate your part.
 
Q: What is your return policy?
A: 
You have 30 days to return an item for refund. Returns may be subject to a restocking fee. Electrical parts are not returnable. Special order parts may not be returnable. All return freight to be paid by the customer. Industrial Air Power is not responsible for freight on returns.
 
Q: How do I check the status of my order?
A: Contact us and we’ll be happy to check the status of your order.
 
Q: How do you determine freight charges?
A: For small packages, we ship UPS ground unless you specify a preferred carrier. We will prepay and add the UPS charges directly to your invoice. Freight charges are calculated at time of shipment. This allows us to charge you the exact freight amount, not just an estimate. We can also ship freight collect if you provide us with your carriers account number.
For LTL truck shipments we can ship via any carrier you prefer, or we can choose the most economical way.
 
Q: Do you offer quantity discounts?
A: Our prices are already discounted to the lowest possible level, regardless of quantity, but if you have an unusual request for a high quantity of parts we’d be happy to discuss it with you.
 
Q: What is your shipping policy?
A: We ship all stock parts the same day the order is placed. Non-stock parts depend on the manufacturers lead time.